Refund policy
Refund & Return Policy
Last Updated: September 15, 2026
At homeaurelliz.shop, customer satisfaction is important to us. If you are not satisfied with an eligible purchase, you may request a return or refund according to the terms of this policy.
1. Return Window
We accept eligible return requests within 30 days of the date your order is delivered.
To qualify for a return, the item should generally:
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Be unused
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Be in its original condition
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Be in the original packaging when applicable
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Include all original accessories and components
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Not have been damaged through misuse, negligence, or improper handling
2. How to Request a Return
Please contact us before sending any product back.
Your request should include:
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Order number
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Customer name
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Email address used for the order
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Product you wish to return
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Reason for the return
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Photos or videos when requested
We will review your request and provide return instructions if the return is approved.
Do not send products to an address without receiving return instructions from our customer support team.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.
We may request photographs or videos showing:
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The product
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The damage or defect
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The packaging
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The shipping label
After reviewing the situation, we may offer a replacement, refund, partial refund, or another appropriate resolution.
4. Items That Are Not Eligible for Return
Certain items may be non-returnable, including:
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Used or damaged products
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Products damaged after delivery due to misuse
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Personalized or customized products
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Products that cannot reasonably be returned for hygiene or safety reasons
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Digital products or downloadable products, where applicable
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Final-sale products
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Products specifically identified as non-returnable on the product page
Nothing in this policy limits any consumer rights that cannot legally be excluded.
5. Refunds
After receiving and inspecting an approved return, we will determine whether the refund is eligible.
If approved, the refund will generally be issued to the original payment method.
Your bank or payment provider may require additional processing time before the funds appear in your account.
6. Return Shipping Costs
Unless the return is due to our error, a defective product, a damaged product, or an incorrect item being sent, the customer may be responsible for return shipping costs.
Original shipping charges may not be refundable unless required by applicable law.
7. Exchanges
Where applicable and subject to product availability, eligible products may be exchanged.
If an item is defective, damaged, or incorrect, please contact us before returning it.
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible after placing the order.
Because orders may enter processing quickly, cancellation cannot be guaranteed once fulfillment or shipment has started.
If the order has already shipped, you may need to follow the applicable return procedure.
9. Refund Not Received
If your refund has been approved but has not appeared in your account:
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Check your bank or payment account.
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Contact your payment provider.
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Contact us if the refund remains unavailable after the applicable processing period.
10. Policy Changes
We reserve the right to update this Refund & Return Policy when necessary.
Changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
For questions regarding returns, refunds, or exchanges:
Store: homeaurelliz.shop
Email: support.homeaurelliz@gmail.com